What is the policy on returns?
- All returns and/or exchanges must be initiated through our customer support team.
- We accept returns within 30 days of delivery.
- All merchandise must be returned unworn, unwashed, and undamaged.
- Refunds are issued to the original form of payment used to place the order.
- Exchanges are available only when requesting a different size of the same product.
- All returns and exchanges are processed within one week of the package arriving at our warehouse.
How much time does it take to handle a refund?
After your return reaches our warehouse, returns and exchanges are generally processed within one week. Once your refund has been processed, it will typically appear in your account within 5–10 business days, depending on your bank or payment provider. If your refund is delayed beyond this timeframe, please contact your bank or payment provider for further assistance. For additional questions, please contact our Customer Support team at support@maisonmargielashoes.us.
What happens if my products are flawed or broken?
If you receive an item that is defective or damaged, please contact our Customer Support team at support@maisonmargielashoes.us. Please include a clear photo of the merchandise you received along with your order confirmation number so that our team can review the issue and assist you with the next steps.